Refund policy

Information on the right of withdrawal

See our shipping and returns information for details about returns and exchanges.

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period expires 30 days after the day on which you, or a third party designated by you other than the carrier, take physical possession of the last item.

To exercise your right of withdrawal, you must inform us (Wärme für Frühchen GmbH, Am Hägli 16, 5605 Dottikon, Switzerland, periodenslip@gmail.com, telephone: 079 911 73 22) of your decision to withdraw from this contract by a clear statement, for example a letter sent by post, fax or email. You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient to send your notification that you are exercising your right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer, without undue delay and no later than 14 days after the day on which we receive your notification of withdrawal from this contract. We will use the same payment method you used for the original transaction unless expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having returned them, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than 30 days after the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the 30-day period expires. You bear the direct cost of returning the goods. You are liable for any diminished value of the goods only if this results from handling beyond what is necessary to establish their nature, characteristics and functioning.

If the entire order is returned, a processing fee of 10% of the order value applies and will be deducted from the refund.

If you wish to withdraw from the contract before the goods have been dispatched, please email periodenslip@gmail.com with the following information:

  • Order number
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Date