Shipping policy

Shipping information

General shipping information

Below you will find our shipping options, costs and delivery times. We ship from our warehouse in 5605 Dottikon.

Discreet shipping

All our parcels are shipped discreetly.

Shipping options

Standard shipping to Switzerland and Liechtenstein: CHF 4.90. Free shipping on orders of CHF 60 or more. Delivery time: 1–3 business days.

Countries we ship to

Switzerland
Liechtenstein: select Liechtenstein directly as the country at checkout.

Returns and exchanges

30-day return policy
Returns and refunds

Can I return items?

You may withdraw from your order within 30 days of receiving the goods without giving any reason. Complete the enclosed return form and send it back with the goods.
The customer bears the return shipping costs. Items must be unworn and in perfect condition. You may, of course, try them on over other underwear.
On request, we will send you another size free of charge.
If the entire order is returned, a handling fee of 10% of the order value will be deducted from the return credit.

Return instructions and important fitting information

We can only accept items in perfect condition.
Labels must not be removed from the goods.
For hygiene reasons, please keep your underwear on when trying items on.
Please avoid soiling the items during fitting, for example with smoke odours, make-up, deodorant, perfume stains or animal hair.
For hygiene reasons, menstrual discs and cups can only be returned if they have not been unpacked.

How do I send my return?

Return shipping is at your own expense.
Please pack the goods as they were delivered, securely and with sufficient postage.
Please complete the return form and send it back with the goods.

Please send returns to:

Periodenshop Rose
Petra Häfeli-Kaiser
Am Hägli 16
5605 Dottikon

Can I exchange an item?

Yes, exchanges are possible. Complete the return form or email us at periodenslip@gmail.com.

Has my return arrived?

Please understand that returns may not be processed on the day they arrive. Returns are normally processed within one week of receipt.

How do I report a faulty item?

Please contact our customer service at periodenslip@gmail.com.

How will I receive my refund?

If you paid by credit card or TWINT, we will refund the amount using the same payment method.

For each model, the amount actually paid after all discounts is refunded. If the entire order is returned, a handling fee of 10% of the order value will be deducted from the return credit.